Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of RumaDwell, a booking marketplace operated by RUMADWELL SOLUTIONS (SSM: 202603085092) ("RumaDwell", "we", "our", or "us") via our website and mobile application (together, the "Platform"). By creating an account, listing a property, or making a booking, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

2. Our Role

RumaDwell is a marketplace that connects independent property hosts ("Hosts") with guests seeking short-term accommodation ("Guests"). We are not the owner, operator, or manager of any listed property, and we are not a party to the accommodation agreement between a Host and a Guest. Hosts are solely responsible for the accuracy of their listings and for fulfilling bookings; Guests are solely responsible for complying with a property's rules and applicable law during their stay.

3. Eligibility & Accounts

You must be at least 18 years old and able to form a binding contract to use the Platform. You agree to provide accurate information when creating an account and to keep your login credentials confidential. You are responsible for all activity under your account and must notify us promptly of any unauthorized use.

4. Host Verification & Obligations

Hosts must complete identity verification (including IC and selfie submission) before they can accept bookings. Only Hosts with a verified status may receive and accept booking requests. As a Host, you agree to:

• List only properties you own or have legal authority to rent out, and hold any permits or licenses required by law
• Keep listing details — pricing, availability, house rules, and images — accurate and up to date
• Honor confirmed bookings and the cancellation policy selected for your property
• Respond to booking requests, messages, and guest issues in a timely manner
• Comply with the Refund Policy for cancellations and refunds

5. Guest Obligations

As a Guest, you agree to:

• Provide accurate booking information, including guest count and identity/phone verification where required
• Comply with the property's house rules and check-in/checkout procedures
• Leave the property in the condition you found it, and be liable for any damage caused during your stay
• Treat Hosts, their property, and neighbors with respect, and refrain from unlawful, unsafe, or disruptive conduct

6. Bookings, Fees & Payments

Bookings are confirmed either instantly or upon Host approval, depending on the property's settings. All payments are processed through our payment gateway partner, Fiuu, via FPX or card. RumaDwell charges a service fee on bookings, and where a referral or group link is used, a commission on the applicable booking price, at the rates published in the app at the time of booking. Host payouts are settled to the bank account provided by the Host, according to our settlement schedule and subject to any applicable deductions or penalties.

7. Cancellations & Refunds

Cancellations, refund eligibility, and cancellation penalties are governed by our Refund Policy, which forms part of these Terms.

8. Prohibited Conduct

You agree not to:

• Circumvent the Platform to avoid fees, e.g. arranging payment outside RumaDwell for a booking initiated on the Platform
• Submit false identity, verification, or listing information
• Use the Platform for any unlawful, fraudulent, or harassing purpose
• Interfere with the Platform's operation or attempt to access data or accounts you are not authorized to access

9. Intellectual Property

The RumaDwell name, logo, app, and website content are the property of RUMADWELL SOLUTIONS and protected by copyright and trademark law. You may not copy, modify, distribute, or create derivative works from the Platform without our prior written consent. Hosts retain ownership of the property content (photos, descriptions) they upload, but grant RumaDwell a license to display it on the Platform for the purpose of marketing and operating the marketplace.

10. Limitation of Liability

RumaDwell provides the Platform "as is" and does not guarantee the accuracy of listings or the conduct of Hosts or Guests. To the fullest extent permitted by law, RumaDwell is not liable for the condition of any property, the acts or omissions of any Host or Guest, or any indirect, incidental, or consequential damages arising from use of the Platform. Our aggregate liability for any claim relating to a booking is limited to the service fees we received in connection with that booking.

11. Indemnification

You agree to indemnify and hold RumaDwell harmless from any claims, losses, or damages (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, or your violation of any law or third-party right.

12. Suspension & Termination

We may suspend or terminate your account if you breach these Terms, provide false information, or engage in conduct that harms other users or the Platform. You may close your account at any time by contacting support, subject to settlement of any pending bookings or payouts.

13. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, government action, or payment gateway or infrastructure outages.

14. Dispute Resolution & Governing Law

Disputes between Hosts and Guests should first be raised via RumaDwell support at support@rumadwell.com for mediation. These Terms are governed by the laws of Malaysia, and you irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.

15. Changes to These Terms

We may revise these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

16. Contact Information

For questions about these Terms, contact us at:
Email: support@rumadwell.com
Entity: RUMADWELL SOLUTIONS
SSM Reg: 202603085092